At Wombat Rescue, we are committed to maintaining a transparent and respectful environment for our volunteers, carers, stakeholders and partners. This Grievance Policy outlines the process for raising and addressing concerns, complaints, or grievances related to our activities and operations.
1. Purpose: This policy aims to provide individuals associated with Wombat Rescue a structured way to voice their concerns, seek resolution, and contribute to the improvement of our organisation’s practices.
2. Scope: This policy applies to all individuals, including volunteers, carers, donors, beneficiaries, partners, and other stakeholders, who engage with Wombat Rescue In any capacity.
3. Definition of Grievance: A grievance refers to any genuine concern, complaint, or issue related to Wombat Rescue’s activities, operations, behavior, decisions, or interactions.
4. Reporting Procedure: If you have a grievance, we encourage you to follow these steps:
- Discuss the issue informally, if possible, with the person involved or their immediate supervisor, with the aim of reaching an understanding and resolution.
- If the issue remains unresolved, or if the informal discussion is not feasible, you can submit a written complaint to the President at yolandi.vermaak@wombatrescue.com.au, outlining the details of the grievance, including relevant dates, people involved, and any supporting information.
5. Grievance Handling: Upon receiving a formal complaint, Wombat Rescue will:
- Acknowledge the complaint promptly and in writing.
- Designate a responsible person to investigate the grievance impartially and confidentially.
- Ensure that the investigation is fair, respectful, and conducted in a timely manner.
- Keep all parties informed about the progress of the investigation.
- Endeavor to reach a resolution that is equitable and appropriate, focusing on maintaining the well-being of all involved.
- Provide a written response to the complainant, outlining the findings and any recommended actions.
6. Escalation: If the resolution provided is unsatisfactory, the complainant may appeal the decision to the Committee, who will conduct a review and provide a final decision.
7. Confidentiality: All individuals involved in the grievance process are expected to treat the matter with discretion and maintain confidentiality to the extent necessary for proper investigation and resolution.
8. Non-Retaliation: No individual who raises a grievance in good faith will face any form of retaliation. Wombat Rescue is committed to protecting individuals who voice concerns from any adverse consequences.
9. Record Keeping: Records of grievances, investigations, and outcomes will be maintained by Wombat Rescue for internal review and improvement purposes.
This Grievance Policy is designed to uphold the principles of fairness, respect, and accountability in Wombat Rescue’s operations. By fostering a culture of open communication and constructive feedback, we aim to address concerns promptly and appropriately.
If you have any questions or need assistance regarding the grievance process, please contact rescuewombats@gmail.com
This policy is effective from 1 December 2023.
Wombat Rescue